Delivery Information

Track Your Order

Most orders are shipped within 24 hours, provided all of the items are in stock. If we are unable to fulfill the order within 24 business hours, we will contact you via email to let you know the status of your order.
Please note: Order tracking is available for online orders shipped from the iotworkshop.com only.

To track your order:
Go to My Account
Click the "Order Details" link for the order you wish to track.
You will see a list of items ordered above the billing and shipping information.
Find the tracking number and shipping company for the item you wish to track.
Copy the tracking number.
Return to the Order Tracking page
Paste the tracking number into the appropriate shipping company box.

If you have not received a shipping confirmation, please email or online message
to us. We will be happy to help you locate your order.


Shipping  Information

We work with all carriers however our experience has shown that the most economical method is via the TNT Express. The TNT offers International Express and Global Priority . We suggest that you allow us to select the most economical method. We also work with Fedex、Ups and DHL express. 


Freight Payment Terms:  Freight Prepaid and paid by consignee.


Shipping Times 


fedex.bmpFedex shipping times 5-7days are approximate and the Fedex Guaranteed Ground shipping times apply only to commercial accounts (as per Fedex policy).


TNT shipping times 3-5days are approximate and the TNT Guaranteed Ground shipping times apply only to commercial accounts (as per TNT policy).


DHL shipping times 3-7days are approximate and the DHL Guaranteed Ground shipping times apply only to commercial accounts (as per DHL  policy).


ups.bmpUPS shipping times 3-7days are approximate and the UPS Guaranteed ground shipping times apply only to commercial accounts (as per UPS policy).



Returns Policy

Requests for returns or refunds must meet the policy requirements below, and follow the requested process practices. These enable us to serve you efficiently and offer you the best pricing, and service possible. IOTworkshop.com will exchange or refund any product returned to us within 30 days.

Process
All merchandise must be returned to us in salable condition, please pack and ship your order accordingly. We recommend shipping via an insured carrier such as UPS, or FedEx Priority Mail. Hold onto the tracking number they provide for your shipment. IOTworkshop.com does not accept liability for returns that are lost or arrive to us damaged. This Return Form MUST be included with your return. 
Please note that merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. If a UPS or FedEx shipment is refused by the receiver and sent back to us, the cost of the return shipping  will be omitted from the refund.
IOTworkshop.com does not refund original shipping charges on returns.  The customer is responsible for all shipping costs, this includes the original order, any return shipments, package rerouting and any exchanges.
Please take a moment before proceeding to ensure that your request meets the policy stated above, and the products you wish to return are:
In new condition
In their original boxes or packaging
*If your order arrives damaged or is incorrect, please contact us BEFORE shipping your goods back to our store.

Next steps:
Please print and fill out the Return Form. RETURNS SENT WITHOUT IT WILL NOT BE PROCESSED.

Returns should be sent to:
Shanghai High-Flying Electronics Technology Co., Ltd
Attn: Returns
Room 1002,#1 Building A, No.3000 Longdong Avenue, 
Pudong, Shanghai, China, 20000

Important Information About International Deliveries

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from any of our websites, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country.

We are constantly expanding our range of products available for international delivery, so please be sure to check our site regularly!